Haidilao Hot Pot 海底捞火锅 @ Pavilion Kuala Lumpur

Whether you’re vegetarian, follow a Keto diet, are into spicy, a picky eater, or prefer to eat adventurously – there is something for anyone when it comes down to hotpot : the diversity!

Haidilao Hot Pot has become a regional sensation, so much so that it has become a must-visit when Malaysians visit Singapore, as that’s the nearest! Well, not anymore now! 🙂 As they have opened at Sunway Pyramid and now at Pavilion Kuala Lumpur! (soon at Gurney Plaza, Penang & 1 Utama Shopping Centre).

It was our virgin visit to any Haidilao Hot Pot and a very spontaneous one. Having known for its super long queue that could take up to 2-3 hours!, we decided to head down to KL as early as possible and best if we could be the first few to be in line. And we were the first! LOL.

We reached there around 10am and was ushered to be seated.
Renowned for their legendary customer service which starts from the moment you enter the long queue for a table, the friendly staffs distributed snacks, drinks and there were quite a lot of choices.

There’s also a small designated play area to entertain the children while patrons munch on snacks or get your nails done – Yes, they have free manicure service!

We only got our table an hour later (although we were the first in line) as they were doing major cleaning that day. When we finally got a table, we were given hot towels, aprons and a hairband for me to tie my hair up. Wet towels are served one after another. Plastic bag to protect the mobile phone is also distributed to everyone. Very thoughtful.

Orders are done over the tablet provided with pictures and price for full / half portion. If you’re indecisive, just ask the staff for recommendation!

Soup stocks come in flavours like Spicy Sichuan, mushroom. tomato. Sichuan pickles, Seafood, and specially made for Malaysian stores like Local Laksa & Pig’s Stomach with Pepper! While most hotpot restaurants lets you have a choice of two soups, you can opt to have four soup flavours at the same time!

All ingredients are freshly-made in-house, including the shrimp paste, sauces, and of course, the kung fu mian highlight – handmade noodles pulled right before your very eyes, with some special moves. Haha

It has over 20 types of condiments and sauces at the self-served seasoning bar, and they are charging RM8 per pax. There will be no charges for sauces if you didn’t take any. Since we can refill as many as we can, we only paid for one pax and shared the sauces! Haha!
Also, there are free-flow fruits, appetiser, snacks and desserts!